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FAQs

Our most frequently asked questions and answers.

TEXT, ONLINE & QR CODE GIVING QUESTIONS

To donate, you will need a giving keyword from the organization you wish to donate to. Then, text the keyword to the 5-digit or 10-digit phone number for your organization.

Follow the link you receive to register, then click Proceed.

After entering your payment card information, click Complete.

Once you have registered, you can donate by texting a giving keyword, followed by an amount, to that same phone number.

Text HISTORY to your organization’s 5-digit or 10-digit phone number, then follow the link to view your last 20 donations.
Text KEYWORDS to your organization’s 5-digit or 10-digit phone number, then follow the link to view a list of available keywords.
Some card-issuing banks place a one-time temporary $1.00 authorization hold which is removed within 1-2 business days.

It is likely that your cell carrier has blocked SMS (5-digit) short-code messaging on your plan. Please call 611 and request that SMS short-code messaging be enabled.

Text EDIT to your organization’s 5-digit or 10-digit phone number, then follow the link to update your information.
Text any giving keyword together with the word DEACTIVATE to your organization’s 5-digit or 10-digit phone number.
Text RECURRING to your organizations 5-digit or 10-digit phone number, then follow the link to view your recurring donation settings. Please note that recurring donations can only be deleted. If you wish to change an existing recurring donation, you must delete it, then add a new one with different settings.
Text STOP to your organization’s 5-digit or 10-digit phone number. You will receive a final text message saying that you will no longer receive informational alerts.
Why do I need cookies?
 
Without cookies enabled, our system cannot securely log you in to make donations or edit your information. 

To check if you have cookies enabled, go to this webpage on your device: https://www.whatarecookies.com/cookietest.asp

If that page says “Cookies are DISABLED in this browser” then you will need to enable cookies on your device. If you need help enabling cookies, there’s a handy help webpage at this link: https://www.whatarecookies.com/enable.asp

Get live support via our chat in the bottom right of your screen or give us a call at 800-654-5540, or send us an email at [email protected].

EVENT QUESTIONS

i3 Fundrise will allow organizations to control refund policies per event. We are happy to assist you in creating a plan should a refund be requested. Simply email [email protected] or call (800) 654-5540 for assistance with refunds. Some fees and transaction costs may not be refundable.
Yes! Our system is designed to allow event organizers to maintain control of sale and publish dates.
Your organization will be paid via direct deposit within 10 business days of event completion.

Our scanning feature will indicate when a ticket has been scanned and will display a warning message with the last scanned time.

Fields are unlimited and customizable to your organization’s specific needs and requests.
Yes! Simply contact us to include additional organization members to your event account.
No. Children under the age of 13 are not permitted to use the services to register for an event or purchase tickets even though some events may be attended by children under the age of 13. A parent, guardian, or other person over the age 13 must register for events or purchase tickets for such events. If you use our services, then you acknowledge and affirm that you are over the age of 13.

Get Started Today

Get in touch with us today and we will set you up with our best-in-class solutions. You are only a few clicks away from a better giving experience!

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