FAQs
Our most frequently asked questions and answers.
TEXT, ONLINE & QR CODE GIVING QUESTIONS
To donate, you will need a giving keyword from the organization you wish to donate to. Then, text the keyword to the 5-digit or 10-digit phone number for your organization.
Follow the link you receive to register, then click Proceed.
After entering your payment card information, click Complete.
Once you have registered, you can donate by texting a giving keyword, followed by an amount, to that same phone number.
It is likely that your cell carrier has blocked SMS (5-digit) short-code messaging on your plan. Please call 611 and request that SMS short-code messaging be enabled.
To check if you have cookies enabled, go to this webpage on your device: https://www.whatarecookies.com/cookietest.asp
If that page says “Cookies are DISABLED in this browser” then you will need to enable cookies on your device. If you need help enabling cookies, there’s a handy help webpage at this link: https://www.whatarecookies.com/enable.asp
Get live support via our chat in the bottom right of your screen or give us a call at 800-654-5540, or send us an email at [email protected].
EVENT QUESTIONS
Our scanning feature will indicate when a ticket has been scanned and will display a warning message with the last scanned time.